jil16 Privacy Policy

01 Overview and Scope

This Privacy Policy applies to all players and visitors who access the jil16 website, mobile platform, or any related services operated under the jil16 brand. It explains how we handle personal information from the moment you land on our site through to account registration, gameplay, deposits, withdrawals, and any interaction with our support team.

By registering an account on jil16 or continuing to use the platform after this policy has been updated, you confirm that you have read and understood how your information is handled as described here.

02 Information We Collect

jil16 collects information in two main ways: information you provide directly, and information collected automatically as you use the platform.

Information You Provide

When you create an account, complete KYC verification, make a deposit, or contact our support team, you may provide:

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address (city, province, ZIP code)
• Government-issued ID documents (for identity verification)
• Payment account details for deposits and withdrawals in PHP
• Communications and messages sent to our support team

Information Collected Automatically

When you visit or use the jil16 platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, browser type, and operating system
• Pages visited, time spent on each page, and actions taken
• Session duration and login timestamps
• Gameplay activity, bet history, and transaction records

Summary of Data Collected

03 How We Use Your Information

jil16 uses the personal information we collect for the following purposes:

• Account management — to create and maintain your player account, authenticate logins, and manage OTP verification
• Identity verification — to confirm your age (21+) and identity as required by our KYC process before processing withdrawals or raising account limits
• Transaction processing — to facilitate deposits and withdrawals in PHP through Philippine payment channels including bank transfers and local e-wallets
• Platform security — to detect and prevent fraud, account abuse, money laundering, and other prohibited activities
• Customer support — to respond to your enquiries, resolve disputes, and improve our service quality
• Responsible gaming — to monitor gaming patterns and support self-exclusion or limit requests made through your account settings
• Platform improvement — to analyse how players use the platform and make informed improvements to features, performance, and usability
• Legal compliance — to meet applicable obligations including record-keeping, anti-money laundering checks, and responding to lawful information requests

We do not use your personal information for unsolicited third-party marketing or profiling beyond what is described above.

04 Sharing of Information

jil16 does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

Payment Processors

To process your PHP deposits and withdrawals, we share the necessary financial information with the payment service providers you have chosen, such as local banks or e-wallet operators. These providers operate under their own privacy policies and are not permitted to use your data for any purpose beyond processing your transaction.

Game Providers

Some games available on jil16 are supplied by third-party game providers. These providers may receive limited technical data (such as session tokens) needed to deliver the game to your device. They do not receive your full account details or KYC documents.

Legal and Regulatory Requirements

jil16 may disclose personal information when required to do so by applicable law, court order, or lawful request from a relevant authority. In such cases, we will share only the minimum information necessary to comply with the obligation.

Business Operations

We may engage trusted service providers for functions such as IT hosting, data analytics, and customer support tools. These providers process data on our behalf and are bound by strict confidentiality obligations. They are not permitted to use your data for their own purposes.

05 Cookies and Tracking Technologies

jil16 uses cookies and similar technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies — required for the platform to function, such as keeping you logged in during a session and enabling OTP flows
• Preference cookies — used to remember your settings and preferences across visits, such as your selected language or preferred game categories
• Analytics cookies — used to understand how players navigate the site so we can improve page structure, loading times, and overall usability
• Security cookies — used to detect unusual login patterns and help protect your account from unauthorised access

Most browsers allow you to control or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain platform features. jil16 does not use cookies to serve advertising on behalf of third parties.

06 Data Security

jil16 takes data security seriously and applies technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of sensitive account and financial information
• OTP (one-time password) verification for login and critical account actions
• Access controls limiting which staff members can view personal data, on a need-to-know basis
• Regular internal security reviews and monitoring for unusual activity

While we take every reasonable precaution, no internet-connected system is completely immune to risk. You also play an important role in keeping your account secure — use a strong, unique password, enable OTP, and do not share your login credentials with anyone.

07 Data Retention

jil16 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to meet legal obligations, resolve disputes, and enforce our platform agreements.

Specific retention periods vary by data type:

• Account registration data is retained for the duration of your account and for a period after closure to support any post-closure queries or disputes
• KYC and identity verification documents are retained as required to comply with applicable anti-money laundering and financial record-keeping obligations
• Transaction records, including deposit and withdrawal history in PHP, are retained in accordance with standard financial record-keeping practices
• Support communications are retained for a reasonable period to allow us to reference previous interactions when resolving ongoing issues

When personal data is no longer required for any of these purposes, it is securely deleted or anonymised in line with our internal data management procedures.

08 Your Privacy Rights

As a jil16 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your account details and we will respond within a reasonable timeframe.

• Right to Access You can request a copy of the personal data jil16 holds about you, including account information, transaction history, and any KYC records associated with your account.
• Right to Correction If any information we hold about you is inaccurate or out of date, you have the right to request that we correct it. For name or date of birth corrections, updated ID documentation may be required.
• Right to Deletion You may request deletion of your personal data. Note that some data cannot be deleted while your account is active or where retention is required by applicable legal obligations.
• Right to Restrict Processing In certain circumstances, you can ask us to restrict how we use your data — for example, while a correction request is being reviewed.
• Right to Data Portability Where technically feasible, you can request a copy of your data in a structured, commonly used format so you can transfer it to another service.
• Right to Object You can object to our processing of your data for certain purposes. If you object to receiving platform notifications, you can adjust your preferences in account settings.

09 Minors and Age Restriction

jil16 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. Age verification is part of our registration and KYC process.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. If you believe a minor has accessed jil16, please report it to our support team immediately.

10 Changes to This Policy

jil16 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, we will post a notice on the platform and update the "Last updated" date shown at the top of this page.

We encourage you to review this policy periodically. Continued use of the jil16 platform after any update is posted constitutes your acceptance of the revised policy. If you have concerns about a particular change, you are welcome to contact our support team for clarification before continuing to use the platform.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, please reach out to us:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the jil16 platform

For questions about responsible gaming tools including self-exclusion and deposit limits, visit our Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics raised by Filipino players.